Terms & Conditions

These Terms and Conditions of Use will apply to your access and use of our Website londonbioidenticalhormones.com

By using the Website(s), you accept that you will be bound to the Terms and Conditions of Use in full. If you do not agree to any of these terms and conditions, you must not access, use and/or contribute to the Website(s). If you have any questions about these terms and conditions, you can contact us.

Our privacy policy is available to view here.


London Bioidentical Hormones has made all reasonable efforts to ensure that the contents of this website are true and accurate in all material respects. London Bioidentical Hormones shall not be liable for any loss or damage howsoever arising in connection with the content of the website. London Bioidentical Hormones does not guarantee that the website will be error-free, omission-free, uninterrupted or without delay.

Whilst London Bioidentical Hormones makes all reasonable attempts to exclude viruses from the website, we cannot guarantee that the website will be virus free and accept no liability in the unlikely event that the website is not virus free.

Users are recommended to take appropriate safeguards before downloading information from this website.

The information contained on the website has been prepared for general guidance only; it does not constitute professional medical advice. Users should contact London Bioidentical Hormones directly for advice concerning specific matters before making any decision.

The website contains hypertext links to third party websites. London Bioidentical Hormones cannot provide any warranty (express or implied) as to the accuracy or source of information contained on these websites. Hypertext links from London Bioidentical Hormones website to third party websites do not constitute any endorsement of these third party organisations.

General Copyright

The Content is protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of London Bioidentical Hormones. Where images have been sourced from platforms such as unsplash.com they are appropriately credited.


Please note London Bioidentical hormones respectfully requests that you give at least 48 hours’ notice for any cancellations.

Payments Policy

All payments for telephone or Skype consultations will be taken three working days in advance over the telephone. (For a Monday appointment, payment will be taken on the Wednesday before). We do not store credit card details nor do we share customer details with any 3rd parties.  If you wish to cancel your appointment, please give at least 2 working days notice or the full charge for the appointment will be incurred. Immediately after each consultation, patients will be emailed their invoice. London Bioidentical Hormones trades for Lolavista Limited.

Complaints Procedure

London Bioidentical Hormones welcomes all feedback from patients. We feel strongly that opinions expressed about our service are a valuable learning opportunity for us. Please contact Dr Anu Arasu directly by e-mail at info@londonbioidenticalhormones.com marked:

‘For the Attn of Dr Arasu’ if you have any comments or complaints regarding any aspect of the service.

Any complaints will be investigated thoroughly, fairly and quickly to resolve dissatisfaction with the service or treatment.

The information on this site is provided for information only and is not meant to substitute the advice of your own physician or other medical professional.

Trade Marks

London Bioidentical Hormones owns the rights in and to the ‘LBH’ logos in all its variant forms. Other trade marks, products, services and company names mentioned on the Website or in the Content may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.

Liability for Content

LBH tries to ensure that the Content is correct but accepts no liability for any errors or omissions. The Content should not be relied on and LBH accepts no liability for such reliance.

Privacy Policy

Our Privacy Policy is available to view here.

Exclusion of Warranties

To the fullest extent permitted by applicable law LBH excludes all warranties, representations or understandings whatsoever (whether express or implied) in relation to the Website and the Content, specifically including but not limited to, any warranty or representation that the Website and the Content are free from computer viruses, errors and omissions and do not infringe any third parties’ rights.


By virtue of hypertext or other computer links you may be able to access other website pages on the Internet which are not part of the Content. LBH is not responsible for, nor assumes any liability for the contents of other websites which are linked to the Website.

In linking to this Website and the Content you must not imply that there is any association, approval or endorsement on the part of LBH where none exists. This Website must not be framed on any other site.


If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.


Please contact us if you have any queries about these Terms and Conditions of Use.

Get Back to Yourself

with individualised bioidentical hormones

At London Bioidentical Hormones, our mission is to get patients back to their best selves. We specialise in treating a variety of hormonal imbalances with bioidentical hormones and a holistic, functional medicine approach. We also offer Nutritional Therapy consultations and the excellent Metabolic Balance® weight loss programme.


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