
Many of our patients have private medical insurance and wish to use their benefits to support the cost of their care.
We are not “in network” with insurance companies and do not bill insurers directly. We are a private, out-of-network medical clinic. This means that patients pay us directly for consultations and tests. Claims may then be submitted by patients to their insurer for reimbursement according to their plan.
We provide medically coded invoices and documentation to make this process as straightforward as possible.
Step 1: Attend your consultation and pay the clinic directly.
Step 2: Patients who wish to claim can receive from us:
Itemised invoice with ICD-10 diagnostic codes
Receipt of payment
Letter of Medical Necessity (where appropriate)
Laboratory or imaging reports (if applicable)
Clinic and physician credentials
While every policy is different, insurers generally consider reimbursement for medically necessary:
Menopause and hormone health
Metabolic and fatigue assessments
Thyroid and endocrine evaluations
Post-viral or stress-related fatigue
Laboratory investigations
Cardiometabolic screening
Bone density & osteoporosis screening
Cognitive screening
Thyroid & endocrine panels
Insurance companies typically classify these as outpatient medical services, screening, or diagnostic investigations.